4) Emergence of new technologies and trends:How the consumer will adapt? Availability of new tools (track shipment, shopping agents, real time adaptive personalization technology...) Collaborative filtering technology to create consumer communities ( relationship with businesses and relationships with consumers inside a community) virtual enterprises -- companies that group together to offer products and services that would be beyond the capabilities of any of the individual companies. Automatic matcher - if you have any special requirements that are not not matched, by submitting your WANTED or FOR SALE wishes, UPYP will automatically notify you via email whenever there's a match for your wish coming up. This saves both sellers' and buyers' time of coming back to check every day. Knowledge-based navigation- Product-Oriented catalogs, based on Navigational Database technology. Complicated logic relationship among products can be easily built inside. It acts like a smart salesman managing a Web store. It can recommend related products for customers, find alternative products, find parts of this product NewChannel's Real-Time E-Commerce Sales Force NewChannel's new "targeted engagement" technology gives e-commerce companies the ability to add personal interaction between online shoppers and sales representatives.  Engagement Service Plan (ESP) technology which aims to link salespeople and customers on the Internet through e-commerce transactions Suggestive selling and personalized recommendations Emergence of new ways to pay (using cell phone to pay utilities) The technology mountain has come to couponing. http://www.coolsavings.com and http://www.valuepage.com. Data-mining and one-to-one marketing strategies abound. And everything is being made customer-specific. Emergence of new ways of payment other than credit cards such as: Smart cards ( reducing fraud by automatically validating the consumer’s identity) and digital cash  (for consumers who wish to purchase goods or services anonymously). Web-based clothing stores already incorporate technology that allows to simulate the physical act of trying on clothing in a store’s dressing room: customers to “try on” clothing. Deciding between a Large or Extra-Large sweater may be as simple using the computer mouse to “drag” the virtual sweater over a 3-D image of oneself to see whether it is too snug or a perfect fit. As video and voice become more widely used, some Internet sites can be expected to give customers the choice to click on a button and speak directly with a customer service or sales representative via the Internet. The MilliCentTM microcommerce system provides a new way to buy and sell content in very small amounts over the Internet. The system supports transactions as small as 1/10th of a cent up to $5.00 or more. Microcommerce transactions in this range are important to online publishers that want to sell newspapers by the article, cartoons by the strip, or music by the song. Emergence of v-commerce using speech recognition technology: developing and deploying applications to make e-commerce more accessible by using voice over the telephone as the interface instead of a Web browser on a computer. The phone and the Internet can also be used interchangably at the user's convenience. For instance, a reservation that was made over the Internet could be changed by phone at a later date. Or a client could verify a stock transaction made over the phone by checking the clients-only area of his broker's site.  v-commerce will also enable customers to conduct transactions on the Internet using speech commands instead of a mouse. As bandwidth increases, three-dimensional images that show the product from a variety of angles will supplement or replace the flat photos on most sites today. The emergence of extensive overnight shipping (sometimes free of charge!)